Shipping policy

Shipping Policy

Last updated: [Insert Date]

General

All orders are processed and shipped from the United States. We are committed to sustainable and careful packaging practices whenever possible.

 

Processing Times

  • Orders are typically processed within 2–4 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has shipped.

 

Shipping Methods & Rates

  • We ship using trusted carriers such as USPS, UPS, and FedEx.

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Free shipping or promotions may apply as displayed on our site.

Delivery Times

  • Standard domestic shipping: 3–7 business days (after processing).

  • Expedited shipping (if available): 2–3 business days.

  • Please note: delivery timelines are estimates, not guarantees.

 

International Shipping

Currently, we primarily ship within the United States. Select international shipping options may be added in the future.

Tracking

When your order ships, you will receive an email with tracking information. Please allow up to 48 hours for tracking to update.

Delays & Issues

We are not responsible for shipping delays caused by carriers, weather, customs, or circumstances outside our control. If your package is lost or damaged in transit, please contact us immediately at support@emeraldascent.com and we will work with the carrier to resolve the issue.

Contact

Questions about shipping? Reach us at:

Emerald Ascent LLC

📧 support@emeraldascent.com